For South African small businesses
Your own AI assistant answers customers on WhatsApp day and night: prices, bookings, orders and questions, from your own price list. When it matters, it hands the chat to you.
From R499 a month. Set up for you by The Reneal Effect, Cape Town.
Bella's Hair Studio
online
Hi, how much for box braids? Can I come Saturday?
Hi! I'm Lebo, Bella's digital assistant. Shoulder-length box braids are R650 and take about 5 hours. Saturdays we're open 08:00-15:00. What time suits you?
8am please. Thandi
You’re booked, Thandi! ✅ Box braids, Saturday at 08:00. I’ll remind you the day before. Need to change it? Tap Change time.
After hours
Customers message at night and on Sundays. The assistant answers in seconds, every time.
While you work
You are with a client, on site or driving. It handles the questions so you do not have to stop.
Before they go elsewhere
A fast, friendly answer is often what wins the sale. It collects the booking or order while the customer is keen.
How it works
We set you up
We verify your business with Meta, connect your WhatsApp number, and write your knowledge sheet with you: prices, hours, answers and the rules you want followed.
Your assistant answers
It greets every customer, answers from your sheet, collects booking and order details, and saves leads for you, in your customer’s language.
You step in when it matters
You get an alert when a chat needs you. Reply from your inbox and the assistant steps back. See every chat, lead and request in one place.
What it does
Answers from your own price list
Prices, hours, directions, delivery, payment options and the questions you get every day, in your words.
Never makes up a price
A check on every reply blocks any amount that is not on your knowledge sheet. No surprise quotes.
Instant quotes, invoices and payment links
A PDF quote from your price list with Accept, Change and Decline buttons. Accept sends the invoice and a secure Paystack pay link, and the receipt goes out when it is paid.
Checks proofs of payment
When a customer sends a POP, it is read and compared with the invoice: amount, reference and your account. You confirm the money is in the bank.
Books from your real open times
Customers tap a free time and they are booked. They move or cancel it themselves, get a reminder, and are asked for a Google review afterwards. Orders and leads are saved for you too.
Hands over to you when it matters
Complaints, discounts, big orders or anything unusual come straight to you, with an alert and a summary.
Speaks your customers’ language
English, Afrikaans, isiXhosa, isiZulu and more: it replies in the language the customer writes in.
Knows when you are open
After hours it still answers, and tells customers exactly when you will be back.
Steps back when you reply
Reply from your inbox and the assistant goes quiet in that chat. Hand it back with one tap.
Private and POPIA-minded
Chats are kept only as long as you choose. Card numbers are masked, and it never asks for card details or PINs.
Made for
Pricing
Once-off set-up of R1 500: Meta verification help, connecting your number, writing your knowledge sheet with you, and testing before you go live. Month to month.
Start here
R499 a month
For a one-person business that misses messages while working.
Most popular
R999 a month
For a busy business with a small team.
For volume
R1 999 a month
For high-volume businesses and multi-branch teams.
Replying to customers who message you is free on WhatsApp. Messages you send first (promotions, reminders) are charged by Meta at its own rates, only if you use them.
Questions
Not always. Meta lets some numbers keep using the WhatsApp Business app while the assistant answers ("coexistence"); otherwise we use a separate number, such as a new SIM, for the assistant. We check what works for your number before you pay for anything.
It only answers from your knowledge sheet, and anything it is unsure of comes to you. You see every chat in your inbox, can take over at any moment, and can fix the sheet so the next answer is right.
Yes. They can type HUMAN at any time, and the assistant hands over by itself when a customer is unhappy or needs a decision only you can make.
Replying to customers who message you is free on WhatsApp. If you later want to send messages first, such as promotions or reminders, Meta charges per message at its own published rates.
We start the same week. The longest part is usually Meta verifying your business, which depends on Meta; we guide you through it.
It runs on Claude by Anthropic, kept strictly to your business: it will not chat about anything else, and it will not pretend to be a person.
Month to month. Cancel with one month’s notice.
Get set up
Tell us about your business. We will WhatsApp you to check your number, answer your questions and book your set-up.
Or WhatsApp us now